Digital Business Engineering
- Customer experience reshaping
- Digital commerce (e-Commerce, m-Commerce)
- Digital Products & Solutions Development
- Data Enablement for Sales, Marketing & Operations
- Agile, Data & Customer Centric Transformation orchestration, in multi-cultural environment
- People and business leadership
Customer experience design and management
- Omnichannel CX strategy set-up and deployment
- Interaction & Journey design with digital, cross channel & cross media focus
- Design thinking & customer research tools and methodologies
- Operation managements & data & analytics-based performance measurement
Digital commerce (e-Commerce, m-Commerce)
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Digital marketing & Paid / Owned / Earned Traffic orchestration
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Online store management
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Digital native offers design and DNVB launch
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Digital Customer Relationship Management & automation
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Digital assets (Shop & Care, mobile applications) management as agile products and large IT projects management
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Analytics and performance
Product development and digital solutions
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Product vision & strategy set up
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Customer feedback, analytics & data enriched Product design, launch & run, in multidisciplinary teams, with Scrum / Kanban methodologies
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Portfolio management, business model, ROI calculation
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Data Enablement for Sales, Marketing & Operations
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Data strategy design
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Big data use cases identification & upscaling
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Data strategy execution and integration
Data activation: sales/marketing/operations
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Data strategy design
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Identifying and upscaling big data use cases
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Data strategy execution and integration
People and business leadership
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Leadership of large multidisciplinary teams and complex programs, with a hands-on culture and servant leadership
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7-digit OPEX & CAPEX budget management
Orchestrating data- and customer-centric transformation
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Setting an example and learning from pioneering teams
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Change management at team/team level
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Initiating and integrating large-scale change, from CxO to employees
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Activate advanced data and analysis
See case studies & content
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